Freemon Kvh

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Verified Buyer
| map-marker Stamford, Connecticut

I want an exchange I receive sun glasses that were damaged!!!

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KREWE - I want an exchange I receive sun glasses that were damaged!!!
I participated in your 70% off promotion On the sun glasses Ive want for several years Now !. I have over 10 pair of your glasses And want and exchange for the damage Pair I received!
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User's recommendation: It depends on how this serious issue turn out !

Mary P Nwc

I have bought several pairs of glasses from Keene. One pair broke and I qualified for a new pair. I was given incorrect information at the Atlanta store. My issue is still not resolved.

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KREWE - I have bought several pairs of glasses from Keene. One pair broke and I qualified for a new pair. I was given incorrect information at the Atlanta store. My issue is still not resolved.
KREWE - I have bought several pairs of glasses from Keene. One pair broke and I qualified for a new pair. I was given incorrect information at the Atlanta store. My issue is still not resolved.
Little to no customer service. The Atlanta store is horrible. No one knows what they are doing.I was given incorrect information by the Atlanta store. I need my glasses. I had the hurst in tortoise shell which isnt made anymore.I toldthem the petal or lagoon would be fine. The leg of the glasses came off. The salesperson was trying to get me another pair. No communication at all!
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Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Buy glasses elsewhere

vandna c

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Verified Reviewer

Need to return, sunglasses the Boston game with no receipt and no instructions as to how to return

KREWE - Need to return, sunglasses the Boston game with no receipt and no instructions as to how to return
Need to return the sunglasses the package came with no instructions how to return and no receipt It is very difficult they do not answer the phone It is very frustrating. I have been trying for almost 3 days.
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Preferred solution: Full refund

Anonymous
map-marker Brooklyn, New York

Help with ourchase

Still havent heard from you. Please either stop sending me emails or actually reply to them with a meaningful directed message. I tried calling and reaching you. I bought a pair of your lovely sunglasses recently. They have a metal Nosepiece! I need a silicone nosepiece. Do you have any??
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vandna c

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Beeton, Ontario

To return a pair of sunglasses

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KREWE - To return a pair of sunglasses
There is no receipt in the package that came. Dont know how to return it and cant find return instructions on the website.
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Preferred solution: Full refund

Jessie N Wvg

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Verified Reviewer
| map-marker Euless, Texas

Unhappy with order

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Hi, I only wear Krewe frames, I love them! Ive always purchased in a store until this last time! Great sale, so purchased the Carson DOro, but they are crooked & do not fit my nose correctly, or sit straight on my face! They were a sale purchase, unfortunately I didnt know sale items do not have the same guarantees you typically give, or I would not have taken that risk! My eye doctor sells Krewe, but not ALL your frames. There is a regular store a hour from my house, but dont want to waste the time or gas if they will not help me! I just want a pair thats straight & fit correctly! I just want my purchase honored or put the money Ive spent toward another series! I love the Moro frames too, I would happiest pay the difference, I just want another pair of Krewe that FIT!! The store near me is in Dallas Texas. Im hesitant to exchange my frames on-line, Im afraid of getting another pair thats crooked, bent or whatever makes these sit lopsided! Please tell me the safest way to fix the problem! Im not Pissed, just want the problem fixed! But, thats hysterical that you label it this way & subject to chg if your response is tough luck!! Thank you, Jessie
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User's recommendation: Shop in a store so you can make sure the frames are not defective Before purchasing!

Bobbi I Idq

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Verified Reviewer

Discount code issue

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After placing a call on January 28, the message said they will be closed for the holidays in December!!! Then the call was terminated. Im second guessing my desire to order from a company that puts you through so much trouble to have a question answered. Shame on you!
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Cons:
  • Worst customer service

Preferred solution: My discount code to work on my sunglasses order

User's recommendation: Avoid this company

Patrick de sousa

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Verified Reviewer

Good company

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For me I never have problems with this company 5* and recomend to others {{Redacted}} don't know what write more
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Anonymous
map-marker Stillwater, Oklahoma

Clip ons

I just wanted to know if there were any clipons that would fit your Hurst frames. Call didnt go through. Thank you. Martha Avrett
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Sheryn Tpa
map-marker Buena Park, California

Shipment

I have not received an email that my sunglasses have shipped? I was expecting 2 day shipping. I ordered them on Tuesday.
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Barb S Bkw

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Verified Reviewer
| map-marker Waukegan, Illinois

Broken frame and screw

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I have contacted your company to help resolve an issue with my sunglasses. And I haven't heard back I would appreciate a call thank you
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Loss:
$300

Preferred solution: Replace

Anonymous
map-marker Media, Pennsylvania

Registration

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No stars. I'm not paying for customer service. Your registration did not work. I received an error message. I tried calling for help, and you wanted $1 from me. I'm not giving you my credit card info and not paying you because your website doesnt work. And I had to give you one star because otherwise the review doesnt work. You deserve no stars.
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User's recommendation: Don’t buy from Krewe

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